Public Services

Public Services 

The Public Services Program is an integrated system aimed at improving and simplifying procedures in municipalities and public facilities by providing a range of electronic services to both citizens and employees. The program enables users to manage daily transactions efficiently and securely, including various functions such as managing citizen requests, employee delegation, task tracking, and data analysis.

Key Features:

1. Citizen Registration and Management:

   • Add and register citizen data.
   • Allow delegation of another citizen to follow up on procedures on their behalf.
   • Manage citizens' attachments.

2. Citizens and Companies Register:

   • Search for citizens and companies.
   • Edit and update citizen data.
   • Control the citizen's status (Active, Blocked).

3. Archive Register:

   • Archive all requests submitted in the system.
   • Search and filter by (employee, citizen, location, request number).
   • Outgoing and Incoming Archive: Track the incoming and outgoing correspondence within the system.

4. Request Processing:

   • Submit requests for citizens.
   • Cancel or edit requests based on employee permissions.
   • Follow up on requests and perform actions (Delegation, Correspondence, Suspension).

5. Daily Task Follow-up:

   • Display tasks assigned to employees.
   • Processing options: Delegation, Communication with other employees, Suspension of requests.

6. Department Task Follow-up:

   • Track requests directed to a specific department.
   • Monitor delays and assign requests to employees' names.

7. Delegation:

   • Delegate an employee's tasks to another during their leave.

8. Forms and Certificates:

   • Create electronic forms for submitting requests.
   • Issue certificates or documents requested by citizens.

9. Workflow:

   • Organize and manage workflows within the system to ensure effective processing of transactions.

The Public Services Program is the ideal solution for municipalities and public facilities looking to enhance the efficiency of administrative procedures and reduce the time spent on daily transactions. With its integrated interface and advanced features, the program ensures effective and secure management of all government services. Invest in the Public Services Program now to improve internal operations and provide better services to citizens!